13.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
13.3 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
13.4 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
13.5 We use both session and persistent cookies on our website.
13.6 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
(a) catAccCookies to Record that you have agreed to the cookies policy, it is set to expire 1 month after your visit.
(b) cookies beginning with wfvt_ or wordfence_ these are used by our security plugin, providing a safer browsing experience. It is normally deleted 1 hour after you close the session.
(c) wordpress_test_cookie for logging in to services, shows if your browser accepts cookies, this is a session cookie and is deleted when you leave the page.
(d) w3tc_ cookies are used to determine whether to show cached pages (faster) or non-cached pages to a specific user.
(e) wp-settings- are used to customize your experience as you use the site, normally where it shows a timed change to a page or show relevant information when logged in.
(f) __zlcmid and __cfduid cookies are used by our customer service facility, provided by Zendesk
(g) roundcube_ cookies are used by our contact forms to make submissions to us and email a copy to you. These are either session cookies, or expire after 1 year.
(h) _ga, _gid, _gat cookies are used for Google Analytics, the session value expires after 729 days
We endeavor to keep this list up to date, and the cookies used on each page may vary.
13.7 Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
(b) in Firefox (version 47) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
(c) in Chrome (version 52), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
13.8 Blocking all cookies will have a negative impact upon the usability of many websites.
13.9 If you block cookies, you will not be able to use all the features on our website.
13.10 You can delete cookies already stored on your computer; for example:
(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);
(b) in Firefox (version 47), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and
(c) in Chrome (version 52), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.
13.11 Deleting cookies will have a negative impact on the usability of many websites.